![]() When you cancel an order, it appears as a sale for the day that it was placed and a return for the day that it was canceled, so your sales numbers are zero for that order overall. The sales reports do not include sales and returns from deleted or test orders. ![]() The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. ![]() A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. The reports include every line item and shipping charge (if applicable) in an order as a separate sale item.Ī return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. Sales reports track the value of products moving between you and your customers as you make sales and process returns.Ī sale is made when a customer places an order.
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